Responsible Gambling
We support safer gambling and believe that gambling should remain a form of entertainment. If you need advice or support, the organisations listed below offer free, confidential help. This page is intended to signpost you to reputable resources; we are not a treatment or counselling service. If you or someone you know is struggling with gambling, we encourage you to reach out to one of these organisations or to a healthcare professional.
GambleAware
GambleAware provides information, advice, and support for anyone affected by problem gambling. They fund prevention, treatment, and research and offer a range of resources for individuals and families. Their website includes a self-assessment tool and links to the National Gambling Treatment Service and other services. Visit www.gambleaware.org for more information. GambleAware is a leading charity in Great Britain and is often cited by licensed operators as a key partner for player protection.
Gambling Therapy
Gambling Therapy offers free online support and counselling for people affected by problem gambling, including family members. Services are available in multiple languages and include online forums, live chat, and email support. They do not provide medical advice but can help you understand problem gambling and connect you with further support. Visit www.gamblingtherapy.org to access their resources. Gambling Therapy is part of the Gordon Moody Association and is used by many operators as a responsible gambling partner.
Gambling Commission
The Gambling Commission is the regulator for gambling in Great Britain. They license and regulate operators and hold them to standards designed to keep gambling fair and safe, and to protect children and vulnerable people. Their website provides information on licensing, player protection, and how to complain about an operator. Visit www.gamblingcommission.gov.uk for regulatory information and advice. If you are in another jurisdiction, look for your local regulator for similar information.
IBAS
The Independent Betting Adjudication Service (IBAS) is an alternative dispute resolution scheme for betting and gaming. If you have a dispute with a licensed operator that you cannot resolve directly, IBAS may be able to help adjudicate. They do not provide counselling or treatment but can assist with fairness and pay-out disputes. Visit ibas-uk.com for more information. Many licensed operators are members of IBAS or similar dispute resolution bodies.
GBGA
The Gibraltar Betting and Gaming Association (GBGA) represents licensed operators based in Gibraltar. Their members adhere to high standards of regulation and responsible gambling. The GBGA website provides information on the industry and on player protection. Visit www.gbga.gi for more information. Gibraltar-licensed operators are regulated by the Gibraltar Gambling Commissioner.
Tools at the Casino
Licensed operators are required to offer tools to help you stay in control. These typically include: deposit limits (daily, weekly, or monthly); loss limits; session time limits; reality checks (reminders of how long you have been playing); and self-exclusion (excluding yourself from the operator for a period). In Great Britain, GAMSTOP allows you to self-exclude from all operators that are registered with the scheme in one go. We strongly encourage you to use these tools if you want to manage your gambling. If you feel you are losing control, stop and seek help from one of the organisations above or from a qualified professional.
Other Support
Our footer links to further resources including the organisations mentioned above. Many countries have national helplines and treatment services; a quick search for "problem gambling help" and your country name will often find local options. Remember: seeking help is a sign of strength, not weakness. If you have questions about this site or our links to these organisations, contact us at info@thediabeticduo.com.